Economics & Business
Listando 19 trabajos del autor/autora 38
Lista de trabajos en el área Economics & Business
Mentions
33
Twitter
0
Wikipedia
0
News
0
Policy
Article
The impact of virtual, augmented and mixed reality technologies on the customer experience
Flavian, Carlos; Ibanez-Sanchez, Sergio; Orus, Carlos
JOURNAL OF BUSINESS RESEARCH
0148-2963 (2019)
DOI /
10.1016/j.jbusres.2018.10.050
Gold other, Green accepted
Mentions
11
Twitter
0
Wikipedia
1
News
0
Policy
Article
Service robot implementation: a theoretical framework and research agenda
Belanche, Daniel; Casalo, Luis, V; Flavian, Carlos; Schepers, Jeroen
SERVICE INDUSTRIES JOURNAL
0264-2069 (2019)
DOI /
10.1080/02642069.2019.1672666
Hybrid
Mentions
26
Twitter
0
Wikipedia
0
News
0
Policy
Article
Robots or frontline employees? Exploring customers' attributions of responsibility and stability after service failure or success
Belanche, Daniel; Casalo, Luis, V; Flavian, Carlos; Schepers, Jeroen
JOURNAL OF SERVICE MANAGEMENT
1757-5818 (2020)
DOI /
10.1108/josm-05-2019-0156
Mentions
7
Twitter
0
Wikipedia
1
News
0
Policy
Article
Intention to use analytical artificial intelligence (AI) in services - the effect of technology readiness and awareness
Flavian, Carlos; Perez-Rueda, Alfredo; Belanche, Daniel; Casalo, Luis, V
JOURNAL OF SERVICE MANAGEMENT
1757-5818 (2021)
DOI /
10.1108/josm-10-2020-0378
Mentions
15
Twitter
0
Wikipedia
0
News
0
Policy
Article
The influence of scent on virtual reality experiences: The role of aroma-content congruence
Flavian, Carlos; Ibanez-Sanchez, Sergio; Orus, Carlos
JOURNAL OF BUSINESS RESEARCH
0148-2963 (2021)
DOI /
10.1016/j.jbusres.2020.09.036
Green published, Gold other
Mentions
10
Twitter
0
Wikipedia
0
News
0
Policy
Article
Combining channels to make smart purchases: The role of webrooming and showrooming
Flavian, Carlos; Gurrea, Raquel; Orus, Carlos
JOURNAL OF RETAILING AND CONSUMER SERVICES
0969-6989 (2020)
DOI /
10.1016/j.jretconser.2019.101923
Hybrid
Mentions
6
Twitter
0
Wikipedia
0
News
1
Policy
Article
The role of customers in the gig economy: how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel; Casalo, Luis, V; Flavian, Carlos; Perez-Rueda, Alfredo
SERVICE BUSINESS
1862-8516 (2021)
DOI /
10.1007/s11628-020-00432-7
Bronze
Mentions
6
Twitter
0
Wikipedia
0
News
0
Policy
Editorial Material
Artificial intelligence in hospitality and tourism
Flavian, Carlos; Casalo, Luis, V; Wang, Dan
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
0959-6119 (2021)
DOI /
10.1108/ijchm-10-2021-1234
Mentions
10
Twitter
0
Wikipedia
0
News
0
Policy
Article
Frontline robots in tourism and hospitality: service enhancement or cost reduction?
Belanche, Daniel; Casalo, Luis V.; Flavian, Carlos
ELECTRONIC MARKETS
1019-6781 (2020)
DOI /
10.1007/s12525-020-00432-5
Green published, Hybrid
Mentions
7
Twitter
0
Wikipedia
0
News
0
Policy
Article
Impacts of technological embodiment through virtual reality on potential guests' emotions and engagement
Flavian, Carlos; Ibanez-Sanchez, Sergio; Orus, Carlos
JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT
1936-8623 (2020)
DOI /
10.1080/19368623.2020.1770146
Mentions
6
Twitter
0
Wikipedia
0
News
0
Policy
Article
Influencers on Instagram: Antecedents and consequences of opinion leadership
Casalo, Luis, V; Flavian, Carlos; Ibanez-Sanchez, Sergio
JOURNAL OF BUSINESS RESEARCH
0148-2963 (2020)
DOI /
10.1016/j.jbusres.2018.07.005
Hybrid
Mentions
4
Twitter
0
Wikipedia
0
News
0
Policy
Article
Be creative, my friend! Engaging users on Instagram by promoting positive emotions
Casalo, Luis, V; Flavian, Carlos; Ibanez-Sanchez, Sergio
JOURNAL OF BUSINESS RESEARCH
0148-2963 (2021)
DOI /
10.1016/j.jbusres.2020.02.014
Green published, Hybrid
Mentions
4
Twitter
0
Wikipedia
0
News
0
Policy
Editorial Material
Artificial intelligence in services: current trends, benefits and challenges
Flavian, Carlos; Casalo, Luis V.
SERVICE INDUSTRIES JOURNAL
0264-2069 (2021)
DOI /
10.1080/02642069.2021.1989177
Bronze
Mentions
4
Twitter
0
Wikipedia
0
News
0
Policy
Article
The role of flow consciousness in consumer regret
Barta, Sergio; Gurrea, Raquel; Flavian, Carlos
INTERNET RESEARCH
1066-2243 (2021)
DOI /
10.1108/intr-08-2020-0482
Green accepted
Mentions
3
Twitter
0
Wikipedia
0
News
0
Policy
Article
Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness-Value-Loyalty model
Belanche, Daniel; Casalo, Luis V.; Schepers, Jeroen; Flavian, Carlos
PSYCHOLOGY & MARKETING
0742-6046 (2021)
DOI /
10.1002/mar.21532
Mentions
2
Twitter
0
Wikipedia
0
News
0
Policy
Article
Mobile word of mouth (m-WOM): analysing its negative impact on webrooming in omnichannel retailing
Flavian, Carlos; Gurrea, Raquel; Orus, Carlos
INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT
0959-0552 (2020)
DOI /
10.1108/ijrdm-05-2020-0169
Mentions
1
Twitter
0
Wikipedia
0
News
0
Policy
Article
Mobile payments adoption - introducing mindfulness to better understand consumer behavior
Flavian, Carlos; Guinaliu, Miguel; Lu, Yuntao
INTERNATIONAL JOURNAL OF BANK MARKETING
0265-2323 (2020)
DOI /
10.1108/ijbm-01-2020-0039
Mentions
1
Twitter
0
Wikipedia
0
News
0
Policy
Article
Feeling Confident and Smart with Webrooming: Understanding the Consumer's Path to Satisfaction
Flavian, Carlos; Gurrea, Raquel; Ortis, Carlos
JOURNAL OF INTERACTIVE MARKETING
1094-9968 (2019)
DOI /
10.1016/j.intmar.2019.02.002
Hybrid
Mentions
1
Twitter
0
Wikipedia
0
News
0
Policy
Article
Understanding Interactive Online Advertising: Congruence and Product Involvement in Highly and Lowly Arousing, Skippable Video Ads
Belanche, Daniel; Flavian, Carlos; Perez-Rueda, Alfredo
JOURNAL OF INTERACTIVE MARKETING
1094-9968 (2017)
DOI /
10.1016/j.intmar.2016.06.004
